You're an expert in your field, but no one handed you a manual on how to manage back-office operations. That's where I come in. At Handled. By Heather, I provide hands-on, personalized support to help you stay organized, efficient and focused.
Personalized Service
As a single-owner business, you work directly with me.
Expertise
You gain 18+ years of back-office expertise and a reliable network of trusted professionals.
Cost Efficiency
Avoid overhead costs like salaries, training and office space by outsourcing only what you need, when you need it.
Flexibility
Get support that adapts to your business, whether that's during peak periods or for a special project.
More Time for What Matters
I handle the time consuming tasks like Cold Calls, Data Entry, finding the right vendors and more.
About The Owner
Hi, I'm Heather Strunk, the Founder of Handled. By Heather.
With more than 18 years of experience in account management, team leadership, and strategy execution, I’ve seen firsthand how easily back-office operations can overwhelm even the most passionate business owners.
My mission is to give small business owners the tools, systems and support they need to reclaim their time and focus on the reason they started their business in the first place.
I take on the tasks that slow you down and make sure they’re handled properly, so you can focus on what moves your business forward.
When you work with me, you’re not just outsourcing tasks. You’re gaining a trusted collaborator who understands your business, your goals, and your time.
TESTIMONIALS
★★★★★
I hate cold calling, so when I received a list of leads to call, I hired Handled by Heather. Heather was great to work with—very professional and responsive. Her communication and follow through was excellent, and she 'handled' the calls with ease generating several qualified potential candidates for me. If you're looking for someone who can take on cold calling with confidence and skill, I highly recommend Heather. I will not hesitate to use Heather's services for other needs.
Pam B.
★★★★★
Heather provides assistance to businesses- If you're overwhelmed or stressed out by your big To Do list, Heather is the person to contact for help!
Shelley M.
★★★★★
As a new solo business owner, one of the best decisions I have made was hiring Heather. From day one, she was attentive, knowledgeable, and incredibly organized. Heather has become an important support system for my business, and I value her efficiency and attention to detail. Her support and expertise have been invaluable. I highly recommend working with Heather if you are looking for someone who genuinely cares and delivers top-notch service. Thank you, Heather!
David L.
★★★★★
Handled by Heather is a resource for business and concierge services by someone who brings best practices, efficiency to keeping you organized, and allows you to stay on task with your strategic planning. Heather Strunk can be counted on for reliability and results with her two-fisted, no-nonsense approach.
Mike L.
FAQS
What exactly can I outsource to you?
You can hand off tasks that take too much time or mental space such as follow-up calls, email communication, vendor research, client reminders, light data entry, CRM clean-up, scheduling help, introductions, curated referrals, and more.
If it’s clogging your to-do list, there’s a good chance I can handle it.
What makes Handled. By Heather different from other companies that help small businesses?
At Handled. By Heather I work closely with business owners who need a dependable right hand. My concierge approach is highly personalized, proactive and tailored to your specific needs all while ensuring exceptional quality and complete discretion.
Why do you act as the liaison in the relationships you establish?
I step in as the liaison so you're not managing a bunch of back-and-forth. I make sure everyone has what they need, questions are answered and things move forward smoothly.
This allows you to stay focused on running your business, while I handle the details behind the scenes.
What types of businesses do you work with?
I support local small business owners and entrepreneurs across many industries. If you are overwhelmed, wearing too many hates or constantly feeling behind, you're my kind of client.
Do you meet in person or only virtually?
Both!
Most clients use a mix of:
-Virtual support for daily tasks, communications, follow ups and project work
-In person meetings for planning, accountability and reviewing business needs
-On site visits when a task requires being in your office or hands on coordination
What makes you different from a Virtual Assistant?
I am more than an assistant, I am your Business Concierge. Yes, I handle tasks, but I also think ahead for you. I manage communication, follow ups and coordinate with your partners. My support is both task-based and relationship driven, giving you the best of both worlds.
Subscribe to the Back-Office Bulletin
Unlock early access to my hands-on workshops, get monthly tips that simplify your back office and stay in the know with resources made for business owners like you!
215-317-8281
Po Box 7
Coopersburg PA 18036
Copyrights 2025 | Handled.By Heather LLC